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With all these options in hand, there are few business software solutions that cannot be met using Dynamics 365. Now that Microsoft Dynamics 365 enables Operations, formerly Microsoft Dynamics AX, users do not have to perform double-entry of data because this integration connects data between systems using custom code built within, say, a SQL Server Integration Services (SSIS) package or a custom application that sends and receives data through the CRM web service endpoints.
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In addition, the Microsoft Dynamics 365 platform embraces other web development standards such as HTML and JavaScript to allow businesses to further customize Dynamics 365.Īs another example, a business could leverage the full functionality of Microsoft Dynamics 365. Net, SQL Server, Windows Communication Foundation (WCF), and Windows Workflow Foundation.
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Microsoft Dynamics 365 is built on what is commonly referred to as the “Microsoft Stack”, utilizing. When this is the case, businesses can rely on CRM as a development platform. However, sometimes more complex business needs require extending the system customizations beyond what is possible using the out-of-the-box tools. The true power within the Microsoft Dynamics 365 platform is its ability to grow and change to work the way your business works. All of this is possible using out-of-the-box tools provided within Microsoft Dynamics 365. For example, an insurance company might build a custom entity to store and manage their specific policy types for their customers, build rules into their security model, or build workflows to send reminders when a policy is about to expire or to adjust rates based on the status of the customer. Microsoft Dynamics 365 also includes many out-of-the-box tools to extend custom business logic into Dynamics 365, including the ability to build custom entities, fields, forms, views, security models, and workflow to inject specific business needs into Dynamics 365. These out-of-the-box features are designed to provide functionality that is common to most sales, marketing, and service processes.
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Dynamics 365 includes preconfigured entities, fields, forms, views, security models, reports, and workflows that help businesses manage their sales, marketing, and customer service needs.